Refund policy

Return & Refund Policy

Velvet Honey Boutique is owned and operated by J&CP Enterprises, LLC.

Eligible Returns

We accept return requests for activewear, robes and loungewear within 7 days of delivery.

Items must be unworn, unwashed and unused, with all original tags attached. Items must be free of stains, odors, damage and signs of wear.

Non-Returnable Items

For hygiene reasons, lingerie, underwear, intimate accessories, and opened or used skincare, bath, body and personal-care products are not eligible for change-of-mind returns.

Gift cards are non-returnable except where required by law. Any additional final-sale exclusions will be clearly identified before purchase.

These exclusions do not limit applicable rights concerning damaged, defective or incorrect items.

How to Request a Return

Email contact@velvethoneyboutique.com within 7 days of delivery with:

Your order number
The item you wish to return
The reason for your return

Please wait for return authorization and shipping instructions before sending an item back. Approved returns must be shipped within 7 days of approval.

Return Shipping

Customers are responsible for return shipping costs for eligible change-of-mind returns. We recommend using a tracked shipping service and retaining proof of shipment.

For damaged, defective or incorrect items, contact us before returning anything so we can provide instructions. Customer-paid return shipping does not apply to these cases.

Damaged, Defective or Incorrect Items

Please inspect your order upon arrival. If an item arrives damaged, defective or incorrect, email contact@velvethoneyboutique.com within 7 days of delivery with your order number and photos of the issue.

We will review the issue and arrange an appropriate replacement or refund. Applicable consumer rights remain unaffected.

Refunds

Once your authorized return is received and inspected, we will notify you whether it meets our return requirements.

For eligible returns, refunds will be issued to your original payment method within 7–10 days of receiving the returned item. Your bank or payment provider may require additional time to post the refund.